Return & Cancellation Policy

Return & Cancellation Policy

We hope you love your SHORE jewelry. If you are not completely satisfied with your purchase, you may request a return according to the conditions below.

Return Window

  • Returns may be requested within 14 days of delivery
  • Please contact us before sending an item back
  • Returned items must be unworn, unused and in their original condition and packaging
  • Items showing signs of wear, damage or alteration may not be eligible for a full refund, subject to applicable law

Order Cancellations

  • If you wish to cancel your order, please contact us as soon as possible
  • Orders cancelled before dispatch will receive a full refund
  • Once an order has been dispatched, it cannot be recalled and must be returned according to the return process below

Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect
  • We strongly recommend using a tracked shipping service
  • SHORE is not responsible for returned parcels that are lost in transit
  • Return shipping costs are non-refundable unless otherwise required by applicable law

Refunds

  • Refunds are issued after the returned item has been received and inspected
  • Approved refunds will be returned to the original payment method
  • Please allow up to 10 business days for the refund to appear after approval
  • Original shipping charges are non-refundable, except when the item is damaged, defective or incorrect, or when a refund is required by applicable law

Damaged, Defective or Incorrect Items

  • Please contact us as soon as possible if your order arrives damaged, defective or incorrect
  • Include your order number and clear photographs of the item and packaging
  • If the issue is confirmed, SHORE will arrange an appropriate replacement, repair or refund and cover the necessary return shipping costs

Non-Returnable Items

We do not accept returns for:

  • Personalized or custom-made items
  • Items that have been worn, used, altered or damaged after delivery
  • Items returned without their original packaging
  • Any additional items that are exempt from return under applicable law

How to Start a Return

  • Contact us through the Contact Us form on our website
  • Include your order number and the reason for the return
  • Once your return request is approved, we will provide the return address and instructions
  • Please do not send an item back before contacting us

Consumer Rights

  • Nothing in this policy limits any rights available to customers under applicable consumer protection laws